Terms & Conditions

Last Revised: 2021-06-08 07:32:18

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended from time to time.

This document is published in accordance  with the provisions of Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules  and regulations,  privacy  policy and User agreement for access and/ or transacting and/ or usage of and sets out the terms and conditions governing it and the disclaimer “(Terms & Conditions)”.

The Website is owned and operated by VISMECH TECHNOLOGIES INDIA PRIVATE LIMITED, a company incorporated under the Companies Act, 1956, as amended from time to time, vide CIN-U74900TN2012PTC085820, having its Registered Office at, 1st Floor, MAMANJEE CENTER, S7-A, Thiru-Vi-Ka Industrial Estate, Guindy, Chennai, Tamil Nadu, 600032, India, hereinafter referred to as “Company” [which expression shall, unless it be repugnant to the context or meaning thereof, include its successors and assigns].

All kinds of correspondence should be addressed to the office address as given above.

The Use of this Website is regulated by the Terms & Conditions provided herein. The User’s visit, dealings, transactions and / or otherwise using this Website shall be treated as if the User has read, understood and hereby unconditionally accept these Terms & Conditions. These Terms & Conditions shall be treated as a legally binding and enforceable agreement between the Company and the User. If the User does not agree with any/ or all of these Terms & Conditions, then the User should stop dealing with and/ or cease to initiate and do any transaction on this Website. By impliedly or expressly accepting these Terms and Conditions, the User also accepts and agrees to be bound by the SasaLifeCare Policies, including the Privacy Policy, as amended from time to time.

The information, products and services including but not limited to communication tools, forums, shopping services, search services, offered on this Website or through other mediums, whether now known or hereafter developed, is solely for the User’s information and subject to the User’s acceptance of the terms, conditions and notices contained herein and should not be considered as a substitute for professional advice. The User’s use of the Website and/ or services is subject to the additional disclaimers and caveats that may appear throughout the Website. The Company, its affiliate companies, associate companies, subsidiaries, consultants, contractors, advisors, accountants, agents, service providers and/ or suppliers assume no responsibility for any consequence relating directly and/ or indirectly to any action and/ or inaction that the User takes based on the information, services, Products (as defined hereinafter) and other materials offered on this Website.  While the Company strives to keep the information relating to the various Products offered on this Website accurate, complete and up-to-date, the Company, its subsidiaries, affiliates, associate Companies, accountants, advisors, agents, Consultants, Contractors, Service Providers and Suppliers cannot guarantee, and will not be responsible for any damage and/ or loss related to, the accuracy, completeness or timelines of the information.

The Company may change, suspend and / or discontinue the products at any time, including the availability of the feature, database and content on the Website.  The Company may also impose limits on certain features and services and / or all of the services without notice and / or liability to the users.

In this Agreement, as defined hereinafter, “Company” and “User” have been collectively referred to as ‘Parties’ and individually as ‘Party’.

A] Definitions

The words and phrases used in these terms are defined as under unless repugnant to the context or meaning thereof:

  1. Agreement” shall mean agreement between the Company and the User with terms and conditions as provided herein and includes the Privacy Policy, Disclaimer and all the schedules, appendices and references mentioned herein with all such amendments as effected by the Company from time to time.
  3. Exchange Policy” shall have the meaning ascribed to it in Clause.
  4. Force Majeure Event” shall have the meaning ascribed to it in Clause.
  5. Product(s)” shall mean any good and/or service offered for sale on the Website for consideration.
  6. Refund Policy” shall have the meaning ascribed to it in Clause.
  7. Return Policy” shall have the meaning ascribed to it in Clause.
  8. “User” / “Users” shall mean any person/persons and/or legal entity(is) who visits, uses, deals with and /or transact at sasalifecare.comin any way.
  9. Website” shall mean, a website owned and operated by the Company for facilitating online transactions including the related mobile site and mobile application introduced from time to time.


B] Eligibility

Any person who is above eighteen (18) years of age, transacting in legally acceptable currency and competent to enter into a valid contract as defined under the Indian Contract Act, 1872 shall be eligible to visit, use, deal and/ or transact at the Website. If the User is not competent to enter into a valid contract then the User is prohibited to visit, use, deal and/ or transact at the Website. The prospective Customer’s visit, dealing and/ or transaction at the Website shall be treated as the prospective Customer’s representation that they are competent to enter into a valid legal contract as defined under the Indian Contract Act, 1872.

The User agrees to be responsible for maintaining the confidentiality of the User’s display name and passwords and the User shall be responsible for all activities that occur under the User’s display name and password. The User shall further be responsible for the User’s use of the services and access of the Website (as well as for use of User’s account by others, including without limitation the minors living with the User). The User warrants that all the information supplied by the User in using the services and accessing the Website, including without limitation, the User’s name, email address, street address, telephone number, mobile number, credit / debit card and/ or any other payment instrument number and other payment details is correct and accurate. Failure to provide accurate information may render the User’s account to be temporarily or permanently suspended or indefinite blockage of access to the Website.


C] Amendment of Terms

The Company is entitled, at its sole discretion or as may be required by Law to amend these Terms & Conditions anytime without any prior intimation to the Users. The User shall continue to be responsible and shall be bound to this Agreement as amended by the Company from time to time. The continued use of this Website shall constitute the User’s acceptance of the modified Terms and conditions of the Agreement.

D] Website Content

The Website and its content shall only be used in accordance with the terms of the Agreement. All the Products / materials displayed on the Website are protected by the intellectual property rights owned by the Company, its subsidiaries, affiliates, associate companies, contractors, partners, and/ or suppliers as the case may be. The Website is protected by copyright as a collective work and / or compilation, pursuant to applicable laws.

If a User uses any information available on the Website for any research that results in an article and / or other publication, the User should list the Company as a resource in the User’s bibliography and the User shall take prior written permission and ensure that no documents or graphics, including logos, sourced from the Website and/ or Products are modified in any way.

The User acknowledges that the Company may or may not pre-screen content, but that the Company and / or its assignees reserves the right, but not the obligation, to pre-screen, refuse or remove any Content and/ or Products from the Website at any time, for any reason, including, but not limited to, upon receipt of claims or allegations or complaints from third parties and/ or authorities relating to such Content and/ or for no reason at all.

The Company’s logos, product and service marks and/ or names are trademarks which are owned by the Company, the “Marks”. Without the prior written permission of the Company, or its appropriate affiliates, the User agrees not to display and/or use in any manner, the Marks. Nothing contained in this website should be construed as granting, by implication, estoppels, or otherwise, any license or right in and / or to the Marks without the express permission of the Company or such third party.  All other Trade Marks are the property of their respective owners.

The User’s misuse of the Products, material and/ or Marks on the Website and in its contents, except as provided in this Agreement, is strictly prohibited. The User is advised that the Company will aggressively enforce its intellectual property rights in the Website and/ or services and its contents to the fullest extent of the law, including by seeking appropriate remedies including criminal sanctions solely at the User’s risk as to costs and consequences.

E] Registration Data

The User shall be entitled to use the Website for any online shopping transaction after getting the User registered on the Website after furnishing all relevant information relating to the User as sought on the Website. The User shall be solely responsible for the confidentiality of their User Identification and Password.

The User shall be solely responsible for the accuracy and correctness of all such details or information given by the User during the registration. If the Company has reason to doubt the correctness of any details or information furnished by the User or in case any information furnished by the User is found incorrect, false or misleading, then, the Company shall be entitled to cancel or suspend the registration of the User permanently or for such period as the Company deems fit.

The User shall not, (a) select or use name, User ID, mobile number and / or mail id, of another person with the intent of impersonating that person or (b) Use a User identification name subject to any rights of a person other than the User without appropriate authorization. The Company reserves the right to refuse registration of, or cancel the User id in its discretion.

In order to ensure that the Company is not violating any rights that the  User may have in his / her Information, the User hereby agrees to grant in favor of the Company a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the database rights which the User has in his or her Information, including but not limited to rights in an media now  or in the future with respect to the User’s  information solely to enable the Company to use the information supplied by the User to the Company.  The Company will only use the User’s information in accordance with the agreement.

The User agrees and understands that the Company shall not be  in any manner whatsoever for:

  1. Delivery of Product(s) at a wrong address furnished by the
  2. Any loss and/ or damage to the User due to incorrect, incomplete and/ or false information furnished by the User, or
  3. The User shall further be liable to be prosecuted and/ or punished under applicable laws for furnishing false, incorrect, and/ or misleading information to the

While placing an order, If the User orders multiple quantity of same or different product(s) spanning across multiple orders under the same name or group, the Company may at its discretion treat the said order as bulk order and the Company reserves its right to cancel such bulk orders. If at any time, it is found or observed that the User has by misrepresentation or any other way has ordered more than five (5) units of a particular product, it will amount to bulk order and the Company reserves its right to reject such order(s) partly or fully. The fulfilment of an order placed by the User shall be subject to availability of the stock with the Company.

F] Representations and Warranties

The User represents and warrants that the User is the owner and/ or authorised to share the information User gives on the Website. The User confirms that the information is correct, complete, accurate, not misleading, does not violate the rules and regulations.

The User undertakes to indemnify and keep indemnified the Company and / or its shareholders, directors, employees, officers, affiliates, partners, associate / subsidiary companies / entities, advisors, accountants, agents, consultants, contractors, partners and / or suppliers for all claims resulting from detail / information the User posts and / or supplies to the Company. The Company shall be entitled to remove any such detail / information posted by the User without any prior intimation to the User.

The User agrees and undertakes that they shall be solely responsible for their Information and confirms that information submitted by the User:

  1. Is correct, complete, relevant and accurate.
  2. Is not fraudulent.
  3. Does not stalk or otherwise harass another
  4. Shall not be defamatory, Libelous, unlawfully threatening and / or unlawful
  5. Shall not be indecent, obscene and / or contain pornography and / or contain any thing which is prohibited under any prevailing laws, rules & regulations, order of any court, forum or statutory
  6. Shall not be seditious, offensive, abusive, liable to incite racial, ethnic and / or religious hatred, discriminatory, menacing, tortuous, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy and / or which may cause annoyance and / or inconvenience.
  7. Shall not constitute and / or encourage conduct that would be considered a criminal offence, give rise to civil liability, and / or otherwise be contrary to the
  8. Shall not be or include material that is technically harmful, including, without limitation, Computer / Mobile viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data or any other code or files or other computer programming routines that may damage, detrimentally destroy, limit, interrupt, interfere with, diminish value of, surreptitiously intercept or  expropriate the functionality of any system, data or personal
  9. Shall not create liability for the Company or cause the Company to lose in whole or in part the services of the Company’s Internet Service Providers or other
  10. Is not in the nature of political campaigning, unsolicited or unauthorized advertising, promotional and / or commercial solicitation, chain letters, pyramid schemes, mass mailings and / or any form of spam or
  11. Is not illegal in any other way

Further, the User agrees and understands that the Company reserves  the right to remove and / or edit such detail / information.

The User confirms that he / she shall abide by all notices and all the terms and conditions updated from time to time contained and mentioned herein.

The User undertakes and confirms that the User shall not use the Company’s website, services and / or materials therein for any purpose that is unlawful and / or prohibited by the terms of the Agreement and / or under any applicable  laws, rulings, notifications, orders of  any court or statutory authority. The User shall not use the Website, services and / or materials therein in any manner which could damage, disable, overburden and / or impair the Website and / or any services therein and / or  the network(s) connected to the Website and interfere with other Users use and enjoyment of the Website and / or services therein.

The User shall not attempt to gain unauthorized access to any service on the website, other user’s account(s), computer systems and / or networks connected to the website through hacking, Phissing, Password mining and / or any other means, whether now known or hereafter developed or invented.  The User shall not or shall not attempt to obtain any materials or information through any means not intentionally made available through the website.  The User(s) agree and understand that they are responsible for their activities in connection with the services and accessing the website.  Any fraudulent, abusive or otherwise illegal activity may be grounds for termination of the User’s right to access the website.

The User may not post or transmit, or cause to be posted or transmitted, any communication solicitation designed or intended to obtain the password, account details, or private information from any other User. As a condition of use of this Website, the User warrants to the Company that they will not use this Website for any purpose that is unlawful or prohibited by these Terms & Conditions, notices and / or by the applicable law. Also, the User must not harass, intimidate or impersonate the other Users or use any information obtained from the service in order to do so.

Certain elements of the Website will contain material submitted by other Users. The Company disclaims its responsibility for the content, accuracy, conformity to applicable laws of such material. Part of the Website contains advertising / other material submitted to the Company by the third parties. The responsibility for ensuring that the material submitted for inclusion on the Website complies with applicable laws is exclusively on the advertisers and the Company will not be responsible for any claim, error, omission and / or inaccuracy in the advertising material. The Company reserves the right to omit, suspend and / or change the position      of any advertising material submitted for insertion. Acceptance of advertisements on the Website will be subject to the Company’s terms and conditions which are available on request.

G] Return Policy for Home Delivery

All Products purchased from the Website enjoy fifteen (15) days Return Policy.

Any Product, purchased from the Website, can be returned to the Company within fifteen (15) days of delivery of the same to User by      placing a Cancel Order request by logging a call with Company’s Customer Care Centre by phone on +91 9789009661.  or Write an e­ mail to us on [email protected].

Any Product purchased from the Website can be returned to the Company only if the Product supplied by the Company is damaged, defective or the Product received is different from the Product that was        ordered.

The User shall ensure that they do not accept the delivery of any  Product whose original packaging is damaged or tampered in any manner.

In the event where the User, on removing the packaging of the Product, finds the Product is damaged and / or defective and / or is different from the Product that was ordered, the User shall immediately intimate the Company’s Customer Care Centre about such damage and / or defect and / or difference and the Company shall arrange for the replacement of the Product or refund of price of the Product along with shipping charges, if any, collected by the Company in the unlikely event of the Company being unable to replace the damaged and / or defective Product. For any Refund or Exchange / Replacement of Product the relevant provisions of Refund and Exchange shall apply as given herein.

In case of Cancellation (Return/ Replacement) of order after delivery of the Product to the User, the Company will arrange pick up of the Product to be returned. The User shall assist and cooperate fully to return the Product with its manuals, booklets, warranty card, accessories, freebies and packing materials or any other thing which were delivered to the User along with the Product being returned. At the time of pickup the User will be provided with acknowledgement of pick up by the Company’s Logistical Partner. The User should retain the said acknowledgment and quote or product the same in all his/her future communications with the Company in this regard.

All the free gifts, in original packing as delivered and unused condition, must be returned along with the Product in case of cancellation of order   of the Product with which the free gift(s) is / are given.

H] Exchange / Replacement for Home Delivery

In case the Product is found having certain defect(s) immediately after delivery of the same, User can request for exchange/ replacement of the Product any time after delivery of the Product but not later than fifteen (15) days from the date of delivery of the Product which do not require any demo / installation or fifteen (15)days from date of demo/installation, if manufacturing / working defect is discovered at the time of demo / installation for those Products which require demo / installation, by placing Exchange / Replacement Request by registering a call on the  Company’s Customer Service Centre at +91 9789009661 or Write an e- mail to the Company on [email protected] In case any free item delivered to the User is found to be defective then the Company shall arrange for the replacement of the Free Item only and the main Product shall not be replaced.

In case the User decides to get replacement of the Product due to certain defect in the Product as provided above, then the Company will arrange pick up of the Product to be exchanged/ replaced. However, the User agrees to assist and cooperate to return the Product with all its accessories, freebies, original packing materials and a declaration duly signed by the User as may be suggested by the Customer Service Centre while registering the call for return / replacement.

In case a customer approaches after 15 days of delivery of the Product or after the demo / installation of the Product as the case may be, such defects will be serviced by the respective manufacturer / brand in accordance with the respective manufacturer’s warranty terms.

Subject to the provisions as set out here in above, the User hereby agrees  and understands that Products can be returned by the User only by registering / lodging a Return request by, logging a call with the Company’s Customer Care Centre by phone on +91 9789009661 or;

Write an e-mail to – [email protected],

In case the User opts for replacement of the Product due to any defect at the time of delivery or demo / installation of the Product, the User  will have           to ensure that the Product is returned in undamaged and saleable condition along with all the accessories and manuals. There should be no signs of external damage on the packaging, including the original carton. Kindly refer to the Returns sections on the Website for further detail on the Return Process.

I] No Warranty for Freebies

Free gifts given with any of the Product purchased from the Website   will not be exchanged and / or covered under any kind of warranty.

J] Payment Terms

The User shall be entitled to use a valid credit/ debit and / or any other payment cards, online banking facility or UPI account to make payment against any transaction being effected at the Website. The User undertakes and confirms that they would furnish correct, complete and accurate details of credit or debit and / or any other payment cards, online banking accounts and UPI account and shall be solely responsible for any cost, expense, loss and /or damage which may be levied upon the User due to furnishing of wrong detail / information relating to their credit / debit and / or any other payment cards or online banking accounts or UPI Accounts.

The Company confirms that the details provided by the User in this regard shall be kept confidential and shall not be disclosed to any third party except to the extent required by applicable laws, regulations and / or processes of any government authority and/or in connection with any judicial process regarding any legal action, suit and / or proceeding arising out of and / or relating to this Agreement.

Further, the Company actively reports and prosecutes actual and suspected credit / debit card fraud. The Company may require further authorization from the User such as a telephonic confirmation of the Users order and / or other information. The Company’s decision to require       further authorization is at their sole discretion. The Company reserves the right to cancel, delay, refuse to deliver, or recall from the carrier any order if fraud is suspected. The Company shall not be liable to the User for any loss resulting from such cancellation.

The Company captures certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud. If any order is suspected to be fraudulent, all records will be submitted with or without a notice / court order to all law enforcement agencies and to the credit / debit card company for fraud investigation. The Company will co-operate with the authorities to prosecute the offenders to the full extent of the law.

The Company shall take all reasonable precautions to protect the information provided by the User. However, it is expressly provided and accepted by the User that the Company shall not be responsible in any manner whatsoever for any third party action which results in the information provided by the User being exposed and / or misused by such       third party who accessed such information without any authorization from the Company.

K] Cancellation of Order before Dispatch of Products by the Company

The Company hereby informs the User that the User’s receipt of an electronic     form of order confirmation does not signify the Company’s acceptance of the User’s order, nor does it constitute the confirmation of the Company’s offer to sell. The Company reserves the right at any time after receipt of the Users order to accept or decline the User’s order for any reason. The Company further reserves the right any time after receipt of  the order, to supply less than the quantity ordered by the User. The Company will inform the User about its decision to supply the products in quantity less than the quantity ordered. The User then in their discretion may or may not agree to such modified quantity. The User’s order will be deemed accepted by the Company upon shipment of products or performance of services that the User has ordered as indicated by the Company’s servers. The Title to goods and all the risk of loss passes to the User upon delivery to the User. The Company may require additional verifications or information before accepting any order.

The Company shall have the right to refuse or cancel any orders placed for Products listed at an erroneous price, rebate or refund, or containing any other incorrect information or typographical errors. The Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and Users credit / debit card charged. If the Users credit / debit card has already been charged for the Purchase and the User has cancelled the order, the Company shall immediately issue to Users credit/ debit card account for the amount of the charge.

The Customer shall be entitled to cancel an order for a product placed on the web site by placing a “Cancel Order” request by:

Logging a call with Company’s Customer Care Centre by phone on +91 9789009661 or;

Write an e-mail to the Company on –  [email protected] or;

“Cancel Order” can be initiated any time after booking of order but before the status of the order changes into “handed over to courier” on the Website.

L) Refund Policy

Any cancellation / exchange in accordance with above terms qualifies for payment reversal / replacement of the Product depending on the availability         of the Product and preference of User.

Any eligible refund will be initiated by the Company for credit into the same account from where the payment was made by the User, within seven (7) working days of receipt of Request for Cancellation of Order, in case of Cancellation before delivery of the Products, or within 7 (Seven) working days after the Company’s logistics partner picks up the Product(s) from the Users place, in case of Cancellation of Order after delivery of the Product(s). However, it will be credited to the Users bank / credit card /debit card or UPI account within such time as taken by banking channels to process refund transaction. The Company shall not be liable for any charges levied by the bank for processing of the refund transaction and the same will solely be borne by the User.

The aforesaid terms and conditions in respect to refund by the Company    shall be referred to as “Refund Policy.”

M] Delivery and Installation


The Company shall exercise all possible measures to ensure that any Product booked on the Website is shipped within seven (7) working days from date of booking of order on the Website subject to successful realization of payment made against the said Order and availability of the Product(s). However, the User understands and confirms that the Company shall not be held responsible for any delay in shipment of Product due to circumstances beyond the control of the Company, provided, the Company takes all required and necessary steps to ensure shipment of the Product within above mentioned timelines.


In case the User books Order of multiple Products in one transaction, the Company would endeavour to ship all Products together. However, this may not always be possible due to Product characteristics and / or logistics issues. If the User purchases multiple Products in single transaction, then all the Products would be shipped to a single shipping address given by the User. If the User wishes to ship Products to different addresses, then the User is advised to book separate orders based on delivery addresses.

The Company may choose to deliver the Products through it’s Service Partners. For the purpose of effecting the delivery, the delivery person may connect with the user before the delivery. As part of the process the delivery person may request the customer to sign the proof of delivery which needs to be signed and returned to the delivery personnel. The delivery person may in cases where in the delivery is accepted by person other than the one under whose name the order is placed may request such person to show valid identity proof.


The Installation of Products will be undertaken by the respective brands or Company’s service partners. Standard installation charges, if any shall be applicable and User undertakes to abide by and pay necessary charges.

N] Force Majeure

The Company shall not be liable for any failure and/ or delay on its part in performing any of its obligation under this Agreement and/ or for any loss, damage, costs, charges and expenses incurred and/or suffered by the User by reason there of if such failure and / or delay shall be result of      or arising out of Force Majeure Event set out herein.

Force Majeure Event” means any event due to any cause beyond the reasonable control of the Company, including, without limitation, unavailability of any communication system, sabotage, fire, flood, earthquake, explosion, acts of God, civil commotion, strikes, lockout, and / or industrial action  of  any kind, breakdown  of transportation facilities, riots, insurrection, hostilities whether war be declared or not, acts of government, governmental orders or restrictions breakdown and / or hacking of the Website and / or contents provided for availing the Products and/ or services under the Website, such that it is impossible to perform the obligations  under the  Agreement,  or any other cause or circumstances beyond the control of the Company here to  which prevents timely fulfilment of obligation of the Company hereunder.

R] Warranty Disclaimer

The User acknowledges that the Company has no control over and no duty to take any action regarding which the User gains access to the Website and / or services, what Products, content User accesses and/ or uploads, posts, emails, transmits and/ or otherwise contribute via the Website and/ or services what effects the Products, content may have on User and/ or any third party how User may interpret and/or use the Products and/or what actions User may take as a result of having been exposed to the Products and/or content.

The User releases the Company from all liability for the User having acquired or not acquired Products, content through the Website and/ or services. The Website and/ or services may       contain, or direct the User to sites and / or services containing, information that some people may find offensive and / or inappropriate. The Company  makes no representations concerning any content contained in or accessed through these websites  and / or  services, and the  Company will not be responsible or liable for the accuracy, copyright compliance, legality or decency, or durability of the  products, material contained  in, or accessed or purchased through these websites and/ or services. The services, Products, materials, information, content, Website and/ or any software are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement except as provided in the Warranty Terms of the said Products given by respective manufacturer of the said Products. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to the User.

Although the Company has taken adequate safeguard, the Company makes no guarantee of confidentiality and / or privacy of any communication or information transmitted on the Website and / or for the services and /or any website linked to the Website. The User uses this       Website and / or services at their own risk in accordance with the Company’s privacy policy.

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